Where to begin

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When the death is expected

When someone dies, the usual doctor who has been treating the deceased will need to verify the death and issue a cause of death certificate.
The doctor will need to know if the deceased will be buried or cremated, this will determine the kind of paperwork they need to complete.
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and we can take care of everything from here.
Let us know who the doctor is, as the local doctors are happy to come to our funeral home to complete their requirements.
We will arrange to transfer your loved one to our funeral home at a time to suit you, then make a time to meet with you and discuss your thoughts around funeral arrangements.

Often when someone dies, there is shock, even if the death is 'expected'... so don't be in too much of a hurry to make decisions straight away.  Once the initial phone calls have been made, you can take time to decide what you want to do next. There really is no rush.... and we will be here to guide you every step of your way.

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When someone dies while in care   

When someone dies in the hospital, hospice or nursing home medical staff will contact the doctor to issue a death certificate. The nursing staff will notify the next of kin and will usually prepare the deceased so you will be able to spend time with them before having us transfer the deceased into our care.

When someone dies unexpectedly

If someone dies unexpectedly -  without any warning of prior illness, you should call the police as well as your doctor. The police will determine if the death needs to be referred to the coroner.

A death by accident, whether it involves motor vehicles or not, will involve the police. Once they have completed their scene examination they will organise for a funeral director to transfer the deceased to the coroners mortuary. Let the police know who your preferred funeral director is, and they will contact us with the details.
If the coroner is involved they will carry out further investigative work to determine the cause of death. Once completed, we will then arrange for the deceased to be transferred to our care along with a time to meet with you to arrange the funeral.

If you are on your own, one of your first phone calls should be to a family member or a close friend who can be of immediate support. They may be able to come and be with you or make the calls to other family members  which will take some of the immediate pressure off you.

It is also advisable to call the deceased's solicitor or executor of the will as soon as possible as in some circumstances the deceased may have left instructions in their will as to how they would like their funeral to be carried out.

There is a common misunderstanding that a funeral must take place within three days of the death. This is not so in most cultures. And with modern embalming techniques, you can take as much time as you need. 

Natural funerals

As New Zealanders we're actively interested in making 'green' choices in life, so why not in death too? There are many options around death which can be made to reflect an individual person's values regarding environmentally friendly ethics. With many years of experience in all aspects of funeral and death care, we aim to give honest and sensible information to enable you to uphold your ethical values, whilst simultaneously using common sense to ensure those choices are practical - financially, health-wise and logistically - for all concerned.
Talk to us about all your concerns... and remember, nothing is too small a concern. We're here to help, and have many years of qualified experience in the industry so can speak knowledgeably to you about all your options.

Before we meet with you

As part of our role as funeral directors we need to take care of both you and your family's wishes,
and fulfill the legal requirements relating to a death.

Funeral Wishes:

We understand, that although the funeral is all about your loved one, it is actually for the benefit of those left behind. A truly meaningful funeral differs from family to family, so please, talk to us and let us help you construct the perfect funeral within the new guidelines, for your loved one, and those who must continue on now that they are no longer here.

We are here to help you every step of the way in the decision making process
and can provide you with any information you may need.
Here are a few questions to start thinking about

  • When you would like to have the funeral.
  • Will anyone want to view.
  • What clothing would you like your loved one to be dressed in
  • Will you need photo's for a service sheet or slide show, and if so, who has them.
  • Planning a funeral has many different components, rather like planning any large event, and there are many ways in which other people can contribute to spread the load, and keep costs down. However, unlike other large events, like weddings, emotions are often stretched, and draining. Also, although a funeral has the same amount of planning and components, the time frame is much smaller, usually just a few days.... So please, don't take on too much. Let us help you delegate, that's what we're here for. 

Legal requirements:

  • The following personal details are required by the Births, Deaths and Marriages department of Internal Affairs to enable us to register the death.

Name and date of birth of deceased
Date and place of death
Place of birth
How long in NZ (years)
Usual Home Address
Usual Occupation
Ethnic group(s)
Age of Living Daughters
Age of Living Sons
Mother's Full Name
Mother's Name at Birth (if different)
Mother's Occupation
Father's Full Name
Father's Name at Birth (if different)
Father's Occupation
Marital Status at Time of Death
Name of Spouse
Place of Marriage